No ghost loops
If the bot fails, a person appears.
Platform
TimelinesAI on WhatsApp
TimelinesAI turns WhatsApp into a shared CRM inbox for sales teams and agencies.
Inbox, not chaos
TimelinesAI covers WhatsApp Commerce: catalogs, reminders, and a shared inbox so two agents never reply to the same chat.
Official Business API patterns: templates, opt-in, and a human takeover when the bot stalls.
Conversation rules
What customers should never feel
Consent first
Broadcasts only go to people who asked.
One customer record
The chat sits next to the order, not in a private phone.