No ghost loops
If the bot fails, a person appears.
Platform
AiSensy on WhatsApp
AiSensy is a WhatsApp API platform popular with Indian D2C brands for campaigns and chat.
Inbox, not chaos
AiSensy covers WhatsApp Commerce: catalogs, reminders, and a shared inbox so two agents never reply to the same chat.
Official Business API patterns: templates, opt-in, and a human takeover when the bot stalls.
Conversation rules
What customers should never feel
Consent first
Broadcasts only go to people who asked.
One customer record
The chat sits next to the order, not in a private phone.