No ghost loops
If the bot fails, a person appears.
Platform
360dialog on WhatsApp
360dialog enables official WhatsApp template messages for order and account notifications.
Inbox, not chaos
360dialog covers WhatsApp Notifications: catalogs, reminders, and a shared inbox so two agents never reply to the same chat.
Official Business API patterns: templates, opt-in, and a human takeover when the bot stalls.
Conversation rules
What customers should never feel
Consent first
Broadcasts only go to people who asked.
One customer record
The chat sits next to the order, not in a private phone.