SaaS Products / Subcategory

Customer Support SaaS

Helpdesks, live chat, and customer messaging products for support and success teams.

Zendesk is a leading customer service suite for tickets, messaging, and help centers.

Freshdesk is Freshworks’ helpdesk SaaS for omnichannel support and automation.

Intercom combines messenger, help desk, and outbound for product-led support teams.

Help Scout is a shared inbox and knowledge-base product for friendly customer support.

Gorgias is an ecommerce helpdesk that sits on Shopify stores and support channels.

LiveChat provides website chat, ticketing, and a customer communication platform.

Tidio offers live chat, chatbots, and email for small business websites.

Crisp is a shared inbox and live-chat product with a modern messaging workspace.

Drift markets conversational marketing and sales chat for B2B websites.

Kayako is a helpdesk and messaging platform for customer conversations across channels.